The lithium-ion batteries in the recalled A3102 Anker Soundcore (black) and A3302 PowerConf S3 Bluetooth Speakers can overheat, posing a fire hazard.
View The Official CPSC Recall Notice
Description
This recall involves the lithium-ion battery packs in Anker Soundcore Bluetooth Speakers sold exclusively on Amazon in 2023. Only lithium-ion battery packs in Anker Soundcore Bluetooth Speakers with models A3102016, A3302011 and A3302031 are included in this recall. The recalled speakers can be identified by the unit’s “SN Code” which is visible on the underside of the Bluetooth Speakers. Consumers can type in the “SN Code” at https://us.ankerwork.com/pages/a3302-recall or https://us.soundcore.com/pages/a3102-recall to see if their product is recalled. Anker and Amazon have contacted all known purchasers.
Incidents/Injuries
The firm has received 33 reports of incidents involving the lithium-ion batteries in the speakers overheating, some of those involving incidents of smoking and small fires, including one minor burn injury in connection with an overheating unit.
Name of Product: Anker Soundcore (A3102) and PowerConf Bluetooth (A3302) Speakers
Recall Date: December 5, 2024
Recall Number: 25-056
Hazard: The lithium-ion batteries in the recalled A3102 Anker Soundcore (black) and A3302 PowerConf S3 Bluetooth Speakers can overheat, posing a fire hazard.
Sold At: Exclusively online at Amazon.com from March 2023 through October 2023 for between $28 and $130.
Remedy: Consumers should immediately stop using the recalled speakers, and ensure they are powered off and are not connected to any external power source or charger. Visit Anker at https://support.anker.com/s/emailcontactus to verify the speaker’s SN code and to fill out product recall information. Anker Innovations Limited will provide further instructions on how to obtain a replacement speaker free of charge. Because of the lithium-ion batteries, consumers should dispose of the speaker in accordance with local and state regulations and not in the trash.
Units: About 69,000 (In addition, about 9,764 were sold in Canada)
Consumer Directions and Contact
What Do I Do if My Product is Recalled?
Anker at 800-988-7973 from 9 a.m. to 5 p.m. PT Monday through Friday, email at support@anker.com, or online at https://support.anker.com/s/emailcontactus. A Live Chat function is also available at https://support.anker.com/s/contact-us, or go to https://us.ankerwork.com/pages/a3302-recall or https://us.soundcore.com/pages/a3102-recall for more information.
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