The vacuum’s battery pack can overheat and smoke, posing a fire hazard.
View The Official CPSC Recall Notice
Description
This recall involves BISSELL Multi Reach Hand and Floor Vacuum Cleaners models:
- 1985
- 19851 (also called Multi Auto)
- 19859
- 1985T
- 2151
- 21512
- 21513
- 21517
- 21518
- 21519
- 2151A
- 2151T
- 2151W
- 2151V
“Multi Reach” is printed on the hand vacuum portion of the product. The vacuum cleaners were sold in a variety of colors. The model numbers are printed on the product rating label located behind the dirt tank.
Note: Recalled lithium-ion batteries should be disposed of in accordance with any local and state ordinances, following the procedures established by your municipal recycling center for damaged/defective/recalled lithium batteries, because these potentially hazardous batteries must be handled differently than other batteries. Do not throw this recalled battery in the trash. Do not deposit this recalled battery in used battery recycling boxes found at various retail and home improvement stores.
Incidents/Injuries
BISSELL has received 17 reports of the recalled vacuum cleaners smoking and emitting a burning odor. Six of the reports included the battery pack catching fire, three of which resulted in minor property damage and two resulting in minor burn injuries.
Name of Product: BISSELL® brand Multi Reach Hand and Floor Vacuum Cleaners
Recall Date: February 1, 2024
Recall Number: 24-107
Hazard: The vacuum’s battery pack can overheat and smoke, posing a fire hazard.
Sold At: Lowe’s, Macy’s, Kohl’s, Target, Walmart, Best Buy and other stores nationwide and online at bissell.com, amazon.com, hsn.com and other online sellers from August 2016 through December 2022 for between $110 and $270.
Remedy: Consumers should immediately stop using the recalled vacuums and contact BISSELL for instructions on how to deplete the charge on the battery and receive a free replacement vacuum. Recalled lithium-ion batteries should be disposed of in accordance with any local and state laws and not in the trash.
Units: About 142,000 (In addition, about 14,600 were sold in Canada)
Consumer Directions and Contact
What Do I Do if My Product is Recalled?
Contact BISSELL toll-free at 855-417-7001 from 9 a.m. to 9 p.m. ET Monday through Friday and 9 a.m. to 8 p.m. ET on Saturday, or email at RecallNA@bissell.com or online at www.BISSELL.com/recall or www.BISSELL.com and click on “Product Recalls” located under the “Support Resources” column at the bottom of the page for more information.
What Do I Do If I Was Injured By a Defective Product?
Contact Schiffman Firm's product liability hotline at (412) PRODUCT to have a confidential consultation regarding your potential case.
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