Over 1 million of these potentially dangerous products have been sold in the U.S.
This recall only involves the Fitbit Ionic Smartwatch. It was sold with a polyurethane band and has a 1.4-inch color LCD screen. The watches were sold in slate blue/burnt orange, charcoal/smoke gray, blue gray/silver gray, and a special edition co-branded with Adidas in ink blue/silver gray. The smartwatch tracks activity, heart rate, and sleep. Only the following models and colors are included in this recall. For the Ionic device, the model number (FB503) is on the back of the device near where the band attaches. Fitbit is printed on the front of the Ionic Smartwatch.
|Ionic FB503CPBU||Slate Blue/Burnt Orange|
|Ionic FB503GYBK||Charcoal/Smoke Gray|
|Ionic FB503WTGY||Blue Gray/Silver Gray|
|Ionic FB503WTNV||Adidas edition, Ink Blue & Ice Gray/Silver Gray|
Name of Product: Fitbit Ionic smartwatches
Recall Date: March 2, 2022
Recall Number: 22-089
Hazard: The lithium-ion battery in the Ionic smartwatch can overheat, posing a burn hazard.
Sold At: Best Buy, Kohl’s, Target and other stores nationwide and online at Amazon.com and Fitbit.com from September 2017 through December 2021 for between $200 to $330. Fitbit stopped production of Ionic in 2020.
Remedy: Consumers should immediately stop using the recalled Ionic smartwatches and contact Fitbit to receive pre-paid packaging to return the device. Upon receipt of the device, consumers will be issued a refund of $299. Fitbit will also provide participating consumers with a discount code for 40% off select Fitbit devices.
Units: About 1 million in the U.S. (In addition, about 693,000 were sold internationally)
Consumer Directions and Contact
What Do I Do if My Product is Recalled?
Fitbit toll-free at 888-925-1764, available 24 hours a day, 7 days a week or online at help.fitbit.com/ionic or www.fitbit.com and click on “Product Help” at the bottom of the page for more information or fitbitionic.expertinquiry.com.
What Do I Do If I Was Injured By a Defective Product?
When Bad Products Hurt Good People - Your Case Is Our Cause
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