Battery pack can ignite, posing fire and burn hazards.
This recall involves the battery packs installed on Gyroor C3 e-bikes. C3 is printed on a label on the seat tube. The serial number is printed on the frame below the headlights and begins with 8330. The e-bikes are black with red stripes, and the Gyroor logo is printed on the downtube.
Gyroor has received two reports of battery packs igniting and two reports of burn injuries that required medical treatment, including injuries to the consumer’s foot and smoke inhalation.
Name of Product: Gyroor C3 e-bikes
Recall Date: December 15, 2022
Recall Number: 23-716
Hazard: The e-bike’s battery pack can ignite, posing fire and burn hazards.
Sold At: Online at www.amazon.com, www.gyroor.com, www.gyroorboard.com, and www.walmart.com from November 2020 through September 2022 for about $600.
Remedy: Consumers should stop using the battery packs on the recalled e-bikes immediately and contact Gyroor for a repair in the form of a free replacement battery pack. Gyroor is contacting all known purchasers directly.
Units: About 3,300
Consumer Directions and Contact
What Do I Do if My Product is Recalled?
Gyroor toll-free at 833-737-1294 from 8 a.m. to 12 p.m. and 1:30 p.m. to 5:30 p.m. PT Monday through Friday, by email at email@example.com, or online at www.gyroor.com/recalls or www.gyroor.com and click on “Recalls” at the top of the page for more information.
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