The training cycles’ adjustable seat can unexpectedly lower while in use, posing a fall hazard to the rider.
Description
This recall involves certain Matrix-brand Training Cycles models CXP-03, CXC-02, CXM-03, CXV and CXM-02. The recalled products have adjustable saddles and handlebars with an aluminum rear flywheel and a magnetic resistance system. They have matte black steel frames, forged steel cranks, dual-sided SPD pedals, four leveling feet and two transport wheels. “Matrix” is printed on the side. The model and serial numbers are located on a label on the lower rear area of the cycle frame. Recalled cycles have a serial number that contains a serial prefix of FC32, ZFC32B, FC33, FC36, FC29D or FC27.
Model (Serial Prefix) | Example Serial Numbers |
---|---|
CXC-02 (FC32) | FC32210900001 |
CXC-02 (ZFC32) | ZFC32B240600001 |
CXM-02 (FC33) | FC33210800001 |
CXM-03 (FC36) | FC36240300001 |
CXP-03 (FC29) | FC29D240600001 |
CXV (FC27) | FC27210700001 |
Incidents/Injuries
The firm has received 63 reports of seats unexpectedly lowering, including two reports that users fell off the cycle when the seat lowered.

Name of Product: Matrix Training Cycles
Recall Date: January 30, 2025
Recall Number: 25-109
Hazard: The training cycles’ adjustable seat can unexpectedly lower while in use, posing a fall hazard to the rider.
Sold At: Sold primarily to commercial fitness facilities, both by JHTNA directly and through third-party distributors, from January 2021 through October 2024 for between $2,530 and $7,305.
Remedy: Consumers should immediately stop using the recalled cycles and contact Johnson Health Tech North America Inc. to schedule a service technician to install a free repair kit.
Units: About 12,885 (In addition, about 140 were sold in Canada)
Consumer Directions and Contact
What Do I Do if My Product is Recalled?
Johnson Health Tech North America Inc. (“JHTNA”) toll-free at 866-218-3674 from 8 a.m. to 5 p.m. CT, Monday through Friday, email at cxrecall@matrixfitness.com or online at https://www.matrixfitness.com/us/eng/recalls, or go to www.matrixfitness.com and click on “Recalls” for more information. The firm is contacting all known purchasers directly.
What Do I Do If I Was Injured By a Defective Product?
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