The lithium-ion battery back-up can overheat, posing a fire hazard.
This recall involves the Flo Smart Water Monitor Lithium-Ion Battery Back-Ups.
The Flo Water Monitor Battery Backup device was an optional add-on accessory that could be purchased separately to extend certain features of Moen’s Flo Smart Water Monitor and Shutoff in the event of a power disruption. Only the battery back-up is being recalled. The dark gray rectangular battery has the FLO logo printed on the lower right-hand side. A sticker showing the status of the light on battery is printed on the lower left-hand side as well as model number 920-001.
There have been three reports of backup batteries that have overheated and caught fire. No injuries have been reported, but minor property damage has been reported.
Name of Product: Flo Smart Water Monitor Lithium-Ion Battery Back-Ups
Recall Date: April 13, 2023
Recall Number: 23-178
Hazard: The lithium-ion battery back-up can overheat, posing a fire hazard.
Sold At: Lowe’s, The Home Depot and other stores nationwide and online including at Amazon.com from August 2019 through November 2022 for about $250 for the battery.
Remedy: Consumers should immediately unplug and stop using their recalled battery back-up and contact Moen for instructions to disable their battery back-up before disposing of the unit in accordance with applicable laws for the disposal of lithium-ion batteries.
Units: About 10,000 (In addition, about 14 units sold in Canada)
Consumer Directions and Contact
What Do I Do if My Product is Recalled?
Moen Incorporated toll-free at 844-633-8356 from 8 a.m. to 8 p.m. ET Monday through Friday and from 11 a.m. to 8 p.m. ET Saturday, or online at https://www.moen.com/product-safety-recalls/flo-lithium-ion-battery-backup-model-920-001 or https://www.moen.com and click on “Product Safety Recalls” for more information.
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