The boiler door can fail to seal properly, due to incorrect burner door studs, allowing flames and gases to escape, posing fire and carbon monoxide (CO) poisoning hazards that can result in death or serious injury.
Description
This recall involves NTI-brand TRX Series II residential wall-mounted gas boilers with model numbers TRX150, TRX199 and TRX199C. The boilers are gray in color and measure about 20 inches wide and 34 inches high. The serial number, model number and product name are located on the rating plate on the left-hand side of the boiler.
Model Name/ Number | Serial Number(s) or Range |
---|---|
TRX Series II / TRX150 | 3314306C8 (242830000177-250130000073) |
TRX Series II / TRX199 | 3314307C8 (242740000006-250220000014) |
TRX Series II / TRX199C | 3314308C8 (242750000127-250410000051) |

Name of Product: NTI residential gas boilers
Recall Date: June 5, 2025
Recall Number: 25-326
Hazard: The boiler door can fail to seal properly, due to incorrect burner door studs, allowing flames and gases to escape, posing fire and carbon monoxide (CO) poisoning hazards that can result in death or serious injury.
Sold At: Independent heating and plumbing contractors and wholesale distributors nationwide from September 2024 through February 2025 for between $3,400 and $4,100.
Remedy: Consumers should immediately stop using the recalled boilers and contact NTI Boilers to arrange to have a certified technician install the repair at no cost to the consumer. Consumers who must continue using the boiler while awaiting repair should have working smoke and carbon monoxide alarms in their homes.
Units: About 323 (In addition, 459 were sold in Canada)
Consumer Directions and Contact
What Do I Do if My Product is Recalled?
NTI Boilers toll-free at 800-688-2575 from 7 a.m. to 8 p.m. ET Monday through Friday, email at recall@ntiboilers.com, or online at http://www.ntiboilers.com/trx-safety-recall or at www.ntiboilers.com and click on “Urgent Recall” at the top of the page for more information.
What Do I Do If I Was Injured By a Defective Product?
When Bad Products Hurt Good People - Your Case Is Our Cause
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