Product Recall Alert

Ortal Gas Fireplaces Recalled Due to Fire Hazard

Faulty installations can lead to the fireplace having problems with heat release and/or ventilation, posing a fire hazard

View The Official CPSC Recall Notice


This recall involves Ortal’s direct vent gas fireplaces installed by professionals, with model names Traditional 90 (TR90) and Traditional 110 (TR110) TR. The fireplaces have a black finish and run on natural gas and propane gas.

  • Model TR90 measures about 43.5 inches wide, 37.5 inches high and 24.5 inches deep
  • Model TR110 measures about 48.5 inches wide, 37.5 inches high and 24.5 inches deep

Model numbers affected:
(Can be found on the rating plate located on the bottom of the fireplace near the valve control)



The firm has received four reports of incorrect fireplace installation,  all resulting in fires, causing property damage. No injuries have been reported.

Recalled Ortal direct vent gas fireplace -model name TR110

Name of Product: Traditional 90 and Traditional 110 Gas Fireplaces

Recall Date: December 8, 2022

Recall Number: 23-065

Hazard: Improper installation of the fireplaces can lead to problems with heat release and/or ventilation, posing a fire hazard.

Sold At: Authorized dealers and professional installers nationwide from May 2016 through February 2020 for between $5,600 and $6,200.

Remedy: Consumers should immediately stop using the recalled fireplaces until they have been in contact with Ortal or their authorized Ortal dealer to determine whether their fireplace needs a retrofit plate. A retrofit plate will only be installed if the fireplace is positioned on a wooden base or floor. Ortal is directly contacting all known dealers, installers, distributors, homeowners, and any other individuals that purchased or installed the recalled products. Ortal will install a retrofit plate and provide an inspection free of charge to consumers.

Units: About 400

Consumer Directions and Contact

What Do I Do if My Product is Recalled?

Ortal at 800-238-7000 from 8 a.m. to 5 p.m. ET Monday through Friday, or online at or and click on Product Recall for more information.

What Do I Do If I Was Injured By a Defective Product?

Contact Schiffman Firm's product liability hotline at (412) PRODUCT to have a confidential consultation regarding your potential case.

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