Product Recall Alert

Pella Recalls Casement Windows Due to Injury Hazard

The window’s sash can detach from the frame and fall, posing an injury hazard to consumers.

View The Official CPSC Recall Notice


This recall involves Pella’s Architect Series venting wood and aluminum-clad casement windows.

The following four custom-made casement window types are included in this recall: all venting hurricane impact products with side pivot hardware, all venting casements with a frame height greater than 96 inches, all venting casements with a frame width wider than 35 inches, and all venting casements with a frame width greater than 29 inches and a vent height greater than 47 inches with side pivot hardware.

The serial number is etched in a lower corner of the window glass. Serial numbers included in this recall can be verified at


The firm has received one report of a window sash detaching from the frame and falling.

Recalled Pella Casement Window – exterior view

Name of Product: Pella Architect Series Casement Windows

Recall Date: December 21, 2023

Recall Number: 24-732

Hazard: The window’s sash can detach from the frame and fall, posing an injury hazard to consumers.

Sold At: Authorized distributors nationwide, including Pella Window and Door stores, Lowe’s, ABC Supply, Allied Building Products, Builders First Source, Builders Supply Co, Inc., Hammond Lumber Company, McCoy’s Building Supply, National Lumber, and The Carter Companies stores nationwide from January 2021 through July 2023 for between $700 and $10,000 per window.

Remedy: Consumers should keep the recalled casement windows shut and locked at all times and contact Pella to receive a free repair by a Pella-designated service technician.

Units: About 12,000 (In addition, about 305 were sold in Canada and about 10 were sold in Mexico)

Consumer Directions and Contact

What Do I Do if My Product is Recalled?

Pella toll-free at 888-276-7624 between 8 a.m. and 5 p.m. ET Monday through Friday, or online at and click on “Recall Notice” for more information, or at to check the serial number to see if the window is included in the recall.

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Contact Schiffman Firm's product liability hotline at (412) PRODUCT to have a confidential consultation regarding your potential case.

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