The window’s sash can detach from the frame and fall, posing an injury hazard to consumers.
This recall involves Pella’s Architect Series venting wood and aluminum-clad casement windows.
The following four custom-made casement window types are included in this recall: all venting hurricane impact products with side pivot hardware, all venting casements with a frame height greater than 96 inches, all venting casements with a frame width wider than 35 inches, and all venting casements with a frame width greater than 29 inches and a vent height greater than 47 inches with side pivot hardware.
The serial number is etched in a lower corner of the window glass. Serial numbers included in this recall can be verified at PellaHingeRecall.expertinquiry.com.
The firm has received one report of a window sash detaching from the frame and falling.
Name of Product: Pella Architect Series Casement Windows
Recall Date: December 21, 2023
Recall Number: 24-732
Hazard: The window’s sash can detach from the frame and fall, posing an injury hazard to consumers.
Sold At: Authorized distributors nationwide, including Pella Window and Door stores, Lowe’s, ABC Supply, Allied Building Products, Builders First Source, Builders Supply Co, Inc., Hammond Lumber Company, McCoy’s Building Supply, National Lumber, and The Carter Companies stores nationwide from January 2021 through July 2023 for between $700 and $10,000 per window.
Remedy: Consumers should keep the recalled casement windows shut and locked at all times and contact Pella to receive a free repair by a Pella-designated service technician.
Units: About 12,000 (In addition, about 305 were sold in Canada and about 10 were sold in Mexico)
Consumer Directions and Contact
What Do I Do if My Product is Recalled?
Pella toll-free at 888-276-7624 between 8 a.m. and 5 p.m. ET Monday through Friday, or online at www.pella.com and click on “Recall Notice” for more information, or at www.PellaHingeRecall.expertinquiry.com to check the serial number to see if the window is included in the recall.
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