Front-mounted knobs on the ranges can be activated by accidental contact by humans or pets, posing a fire hazard.
View The Official CPSC Recall Notice
Description
This recall involves Samsung Electric Slide-In Ranges with the model numbers below.
The model number is located on the ranges on the inside upper left corner of the oven door or inside the storage bin located on the bottom of the oven.
| Recalled Model Numbers |
|---|
| NE58K9430SS/AA |
| NE58N9430SG/AA |
| NE58R9431SG/AA |
| NE58R9431SS/AA |
| NE58R9431ST/AA |
| NE58F9500SS/AA |
| NE58K9500SG/AA |
| NE58F9710WS/AA |
| NE58K9850WS/AA |
| NE58K9850WG/AA |
| NE58K9852WG/AA |
| NE58H9950WS/AA |
| NE58R9311SS/AA |
| NE63T8111SG/AA |
| NE63T8111SS/AA |
| NE63T8311SG/AA |
| NE63T8311SS/AA |
| NE63BG8315SSAA |
| NE63CB831512AA |
| NE63BB851112AA |
| NE63T8511SG/AA |
| NE63T8511SS/AA |
| NE63T8511ST/AA |
| NE63A8711QN/AA |
| NE63BB871112AA |
| NE63T8711SG/AA |
| NE63T8711SS/AA |
| NE63T8711ST/AA |
| NE63T8751SG/AA |
| NE63T8751SS/AA |
Incidents/Injuries
Samsung has received over 300 reports of unintentional activation of the front-mounted knobs by humans or pets since 2013. These ranges have been involved in approximately 250 fires. At least 18 fires caused extensive property damage. Approximately 40 injuries have been reported, eight of which required medical attention, and there have been reports of seven fires involving pet deaths.
Name of Product: Slide-in Electric Ranges
Recall Date: August 8, 2024
Recall Number: 24-335
Hazard: Front-mounted knobs on the ranges can be activated by accidental contact by humans or pets, posing a fire hazard.
Sold At: Best Buy, Costco, The Home Depot, Lowe’s and other appliance stores nationwide, and online at Samsung.com. Depending upon the model, the ranges were sold from May 2013 through August 2024 for between $1,250 and $3,050.
Remedy: Consumers should contact Samsung to receive a free set of knob locks or covers compatible with their model of electric slide-in range to install. Consumers using the recalled ranges without knob locks or covers are cautioned to keep children and pets away from the knobs, to check the range knobs to ensure they are off before leaving the home or going to bed, and to not leave objects on the range when the range is not in use. Consumers with Wi-Fi enabled ranges can enable the “Cooktop On” notification on the Samsung SmartThings app to receive alerts on their smartphone when a cooktop burner is turned on.
Units: About 1,120,905
Consumer Directions and Contact
What Do I Do if My Product is Recalled?
Samsung toll-free at 833-775-0120 from 9 a.m. to 8 p.m. ET Monday through Friday, email at rangesupport@sea.samsung.com, or at samsung.com/us/support/range-knob-kit to request free knob locks.
What Do I Do If I Was Injured By a Defective Product?
Contact Schiffman Firm's product liability hotline at (412) PRODUCT to have a confidential consultation regarding your potential case.
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