The recalled electric bicycle’s lithium-ion battery can overheat, posing a fire hazard.
View The Official CPSC Recall Notice
Description
The recalled electric bicycles are sold with a 720W lithium-ion battery that sits inside a black case under the frame. “SANTA CRUZ” is printed on the sides of the downtube of the bicycle frame. “Heckler” is printed on the top tube of the frame and on the inside of the left chainstay. The bikes were sold in various colors, including Gloss Avocado Green and Maritime Gray.
Incidents/Injuries
The firm has received three reports of fires, including some property damage.
Name of Product: Heckler 9 Electric Bicycles
Recall Date: May 1, 2025
Recall Number: 25-244
Hazard: The recalled electric bicycle’s lithium-ion battery can overheat, posing a fire hazard.
Sold At: Santa Cruz dealers nationwide from October 2021 through January 2025 for between $8,750 and $13,900.
Remedy: Consumers should immediately stop using the recalled electric bicycles, disconnect the battery from the bike and charger, and visit the manufacturer’s website at https://santacruzbicycles.com/pages/recall-heckler-9-lithium-ion-battery to determine if their bicycle is affected and, if so, to register for a free replacement battery to be sent to them. If their battery is involved in this recall, consumers will be required to write “Recalled” on the involved affected battery and upload a photograph of it to https://santacruzbicycles.com/pages/recall-heckler-9-lithium-ion-battery. These consumers should then dispose of the battery in accordance with local and state regulations following registration.
Units: About 2,850 (In addition, about 550 were sold in Canada)
Consumer Directions and Contact
What Do I Do if My Product is Recalled?
Santa Cruz Bicycles toll-free at 833-944-8335 from 9 a.m. to 5 p.m. PT Monday through Friday or online at https://santacruzbicycles.com/pages/recall-heckler-9-lithium-ion-battery or www.santacruzbicycles.com and click on “Product Recalls” at the bottom of the page for more information.
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Contact Schiffman Firm's product liability hotline at (412) PRODUCT to have a confidential consultation regarding your potential case.
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